AI customer support, done right
ChatFlo answers customer questions on your website and Shopify store instantly, resolves the routine ones on its own, and hands off to your team the moment it matters — all from one shared inbox.
Aria
AI Support Agent
Product tour
Conversations from your inboxes will appear here once customers start reaching out.
Trusted by support teams at fast-growing companies
The platform
WhatsApp, Instagram, live chat, email, and Shopify all land on a single timeline. Your whole team sees the full history and replies in seconds — no tab-switching, no dropped messages.
Route conversations, send instant replies, and follow up automatically. Build powerful workflows with no code, then let them run around the clock while you focus on customers.
Trained on your docs, FAQs, and past conversations, it resolves customer questions instantly — day or night — and hands off to a human the moment something needs a personal touch.
Publish a branded help center that stays in sync with your inbox and powers your AI. Customers solve problems themselves, and your support queue gets lighter every day.
Your AI agent is instantly multilingual, always on, and ready to handle support wherever your customers are.
Languages supported out of the box
Always-on coverage, every timezone
Average first response
Of code to go live on your site
Your customer data stays encrypted, in your control, and yours alone.
Integrations
Connect ChatFlo to your channels, commerce, and team tools in minutes — so every conversation carries the context it needs, with minimal setup.
View integrations
Global by default
Your customers message from every corner of the world, around the clock. ChatFlo pulls every conversation into one shared inbox so your team and AI agents respond instantly, no matter the channel, language, or timezone.
“ChatFlo's AI agent now resolves 43% of our support tickets on its own. Customers get instant answers on our site, and my team finally has time for the conversations that actually need a human.”
Sam Cullen
Head of Support, SwiftBrand
“Our first-response time went from hours to seconds after we added the ChatFlo chat agent. CSAT is up 31% and we're handling more volume without hiring.”
Jake Collins
Customer Experience Lead, Lum Labs
“We've seen a 3.5x ROI since rolling out ChatFlo. The AI answers from our help docs and hands off cleanly when a ticket gets complex; satisfaction scores are up 28%.”
Luke Caffrey
Support Operations Manager, ZenZap
“On our Shopify store, ChatFlo answers order-status and returns questions instantly. Support response time dropped 52% and we recovered a real chunk of carts we used to lose.”
Liam Carter
E-commerce Director, Sparkle
“ChatFlo deflects the repetitive questions so my small team isn't drowning. The AI captures our brand voice perfectly, and customers can't tell it isn't a person.”
Ben Callahan
Founder, Vector
“One shared inbox for our website chat, Shopify, and email changed everything. Resolution rate is up 78% in two months and nothing falls through the cracks anymore.”
Sarah Johnson
VP Customer Success, Fashionista
Security & compliance
Your customer data is sensitive. ChatFlo is built to meet the security and privacy standards regulated teams require.
Compliant. Your customers' data stays protected and under your control.
Audited security controls for how we store and handle your data.
Add ChatFlo to your website or Shopify store, train it on your own content, and let it handle support from one shared inbox.
ChatFlo is an AI chat agent for customer support. It answers customer questions on your website and Shopify store instantly, resolves the routine ones on its own, and hands conversations off to your team — all from one shared inbox.
Yes. You can start with a 14-day free trial, no credit card required. Add the chat widget, train the AI on your content, and see the results before you commit to a paid plan.
ChatFlo works as a live chat widget on any website, integrates with Shopify for stores, and connects to channels like email, WhatsApp, and Instagram — so every customer conversation lands in one place.
No. You can add ChatFlo to your site with a single snippet, connect Shopify in a few clicks, and configure your AI agent through a simple visual interface — no code required.
You train ChatFlo on your help docs, FAQs, product details, and past conversations. The AI then resolves questions in your brand voice, and you stay in control with custom rules, guardrails, and instant handoff to a human.
Security is a top priority. We use industry-standard encryption, follow platform best practices, and never sell your data. You stay in full control of your content, connected stores, and conversations.
Most ecommerce teams bolt on a chatbot and hope. This playbook walks through the full rollout: what to automate first, what to measure, and how to keep the human touch.
Buying is becoming a conversation. These are the conversational commerce trends defining 2026 and the practical moves stores should make now.
A good help center serves two audiences now: your customers and your AI. Here is how to build one that both can actually use to resolve questions on their own.