The platform
One platform for every
customer conversation
ChatFlo brings a shared inbox, no-code automations, and an AI agent into one workspace, so your team and your AI can respond, resolve, and convert without switching tools.
A shared inbox for every channel
Website live chat, Shopify, email, WhatsApp, and Instagram in one place. Every conversation lands on a single timeline your whole team can see and act on.
- One timeline across all channels
- Assign, collaborate, and leave private notes
- See who's active and what's waiting
Workflows that do the busywork
Trigger replies, route conversations, and follow up automatically. Build it once with no code, then let it run while your team focuses on what matters.
- Visual no-code builder
- Keyword, intent, and event triggers
- Automatic tagging and timed follow-ups
AI that answers from your knowledge
Trained on your docs and past chats, it resolves questions instantly in your brand voice, handing off to a human the moment it matters.
- Grounded in your docs and conversations
- Cites the sources behind every answer
- Seamless handoff to your team
Support that lives where your work does
Publish docs and FAQs your AI and your customers draw from, kept in sync with the conversations that shaped them.
- Public, searchable help center
- One source for AI and customers alike
- Stays in sync with real conversations
Channels
Meet customers where they already are
One AI and one team across every channel, no switching between apps, no conversations slipping through the cracks.
Live chat
Embeddable website widget
Shopify
Order, shipping & returns help
Shared email support inbox
Reply on WhatsApp Business
DMs & story replies
Everything your team needs, in one inbox
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