Chatflo vs Gorgias: Best Shopify Support Tool in 2025?
Chatflo vs Gorgias: a head-to-head comparison of AI chatbot capabilities, pricing, and Shopify integration for e-commerce brands.
ChatFlo
Chatflo focuses on preventing tickets from forming in the first place. The AI chatbot handles common questions automatically, and anything unresolved lands in a shared inbox, with no ticket volume charges.
Gorgias
Gorgias is a dedicated e-commerce help desk with deep Shopify data access. It's excellent for teams managing high ticket volume across email, social, and chat, but pricing starts at $50/mo and scales with tickets, not seats.
Feature comparison
| Feature | ChatFlo | Gorgias |
|---|---|---|
| Shopify native integration | ||
| AI-powered responses | ||
| Shared team inbox | ||
| AI chatbot (no-human-needed) | ||
| Custom chatbot builder | ||
| Multilingual support (auto-detect) | ||
| FAQ self-service widget | ||
| Proactive chat messages | ||
| Contact / lead capture | ||
| No per-ticket pricing | ||
| Social & email ticketing | ||
| Free plan available |
Pricing
| Plan | ChatFlo | Gorgias |
|---|---|---|
| Starter | $0/mo | $10/mo (email only) |
| Growth | From $29/mo | $50/mo (350 tickets) |
| Pro | From $79/mo | $300/mo (2,000 tickets) |
Why merchants switch to ChatFlo
- No ticket-volume pricing: your bill doesn't spike in peak season
- AI chatbot deflects questions before they become tickets
- Faster setup: no complex macros or rules required to get started
- Proactive messaging turns support into a sales channel
Our verdict
Gorgias is a powerful help desk for high-volume Shopify stores with large support teams. Chatflo wins on price, AI automation, and chatbot capabilities, especially for stores that want to deflect tickets before they reach a human agent.
Try ChatFlo free