Chatflo vs Tidio: Which Shopify Chatbot Is Right for You?
Comparing Chatflo and Tidio for Shopify stores: AI capabilities, pricing, inbox management, and setup time. See which fits your store best.
ChatFlo
Chatflo is built specifically for Shopify. Every feature, from the AI assistant to the shared inbox, is designed around e-commerce customer support. Setup takes minutes, not days.
Tidio
Tidio is a live chat and chatbot platform used by 300k+ businesses. Its Lyro AI handles common questions, but the AI tier starts at $29/mo and scales with conversations; costs can climb fast for busy stores.
Feature comparison
| Feature | ChatFlo | Tidio |
|---|---|---|
| Shopify native integration | ||
| AI-powered responses | ||
| Shared team inbox | ||
| Multilingual support (auto-detect) | ||
| Custom chatbot builder | ||
| FAQ management | ||
| Proactive messages | ||
| Contact / lead management | ||
| Order lookup in chat | ||
| No per-conversation AI limits | ||
| Free plan available |
Pricing
| Plan | ChatFlo | Tidio |
|---|---|---|
| Free / Starter | $0/mo | $0/mo (limited) |
| Growth | From $29/mo | $29/mo (Lyro AI) |
| Pro / Business | From $79/mo | $59–$749/mo |
Why merchants switch to ChatFlo
- Shared inbox: all support channels in one place, no extra seat fees
- No conversation caps on AI (Tidio charges per Lyro conversation at higher tiers
- Built for Shopify: order status, returns, and product questions handled out of the box
- Automatic language detection: serve international customers without extra config)
Our verdict
Chatflo is the better fit if you want a Shopify-first AI chatbot with a shared inbox, multilingual support, and transparent pricing. Tidio is a solid option if you need a mature live chat tool and are comfortable paying more as you scale.
Try ChatFlo free