Automations
Workflows that do
the busywork
Trigger replies, route conversations, tag leads, and follow up automatically. Build it once with no code, then let ChatFlo run it around the clock.
No code required
Automate the repetitive, keep the human touch
A visual builder powerful enough for your team, simple enough to ship in an afternoon.
Stop doing what a workflow could
Build your first automation in minutes and reclaim hours every week.
Frequently asked questions
No. ChatFlo automations are fully no-code. You build rules visually — pick a trigger, add conditions, and choose what happens — then turn it on. No developers required.
Automations can auto-reply to common questions, tag and route conversations to the right person or team, capture leads, send follow-ups, and trigger actions from keywords, intents, and events across every channel.
Triggers include keywords and phrases, detected customer intent, new conversations, channel or page, business hours, and customer attributes — so the right workflow fires at the right moment.
They're complementary. The AI agent handles open-ended questions, while automations enforce your rules — routing, follow-ups, and escalations — so every conversation follows the process you want.
Yes. Analytics show how often each automation fires, what it resolves, and where customers get stuck, so you can fine-tune over time.