Shopify integration
Support that knows every order
Connect your store and let the AI agent look up orders, tracking, and fulfilment status in the conversation — so buyers get a real answer instead of a ticket number.
What does the ChatFlo Shopify integration do?
The ChatFlo Shopify integration connects your store so the AI agent can look up real orders, tracking numbers, and fulfilment status mid-conversation. It resolves "where is my order" and returns questions instantly from live store data, and hands anything it cannot answer to your team with the order already attached.
Setup
Connecting Shopify takes three steps
- Step 1
Install from the Shopify App Store
Add ChatFlo to your store and approve the permissions. The chat widget appears on your storefront automatically — no theme editing.
- Step 2
Point the agent at your policies
Add your shipping, returns, and refund policies so answers match what you actually promise, not a generic template.
- Step 3
Set your handoff rules
Decide which conversations the agent resolves alone and which go straight to a human, with the full order context attached.
What you get
Answer order questions with real store data.
Once Shopify is connected, the AI agent handles the routine work and your team picks up everything that needs a person.
Live order and tracking lookup
"Where is my order?" is answered from your actual Shopify data — order status, fulfilment, and tracking — instead of asking the buyer to check their email.
Returns and refunds, answered in-thread
The agent explains your return window, eligibility, and next steps from your own policy, then routes the request to your team when a decision is needed.
Pre-purchase questions that convert
Sizing, stock, shipping cutoffs, and delivery windows get answered while the shopper is still on the product page.
Every conversation in one inbox
Storefront chat lands in the same shared inbox as email, WhatsApp, and Instagram, so nothing gets worked twice.
Connect your Shopify store
Install the app, point the agent at your policies, and let it handle order questions while your team works the exceptions.
Frequently asked questions
Yes. Once your store is connected the agent can look up order status, fulfilment, and tracking for the customer it is talking to, so answers reflect what is actually happening rather than a canned response.
No. Installing the app places the widget on your storefront automatically. You can restyle it to match your brand from the dashboard without touching theme code.
It hands the conversation to your team with the full history and the relevant order attached, so whoever picks it up does not have to ask the customer to explain again.
Yes, and that is often where it pays for itself. Sizing, stock, shipping cutoffs, and delivery-window questions get answered on the product page instead of turning into an abandoned cart.
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