Telegram integration
A Telegram bot that actually answers
Connect a Telegram bot token and the AI agent starts replying to your community with answers grounded in your own docs — not generic filler.
What does the ChatFlo Telegram integration do?
The ChatFlo Telegram integration connects a bot token so your Telegram bot answers questions using your own documentation and FAQs. It handles repetitive community and customer questions instantly, works in the language the person writes in, and escalates anything it cannot resolve to your team's shared inbox.
Setup
Connecting Telegram takes three steps
- Step 1
Create a bot with BotFather
Telegram's BotFather issues a bot token in under a minute. Copy it — that is all ChatFlo needs.
- Step 2
Paste the token into ChatFlo
Add the token in the dashboard and ChatFlo registers the webhook for you. No server to run or host.
- Step 3
Train it on your docs
Point the agent at your site, help centre, or uploaded files so answers come from your material.
What you get
Run a support bot your community can message.
Once Telegram is connected, the AI agent handles the routine work and your team picks up everything that needs a person.
Answers from your own content
Responses are grounded in the docs and FAQs you provide, so the bot does not invent policies you never wrote.
Handles the repetitive questions
The same setup, pricing, and troubleshooting questions that fill a community channel get answered instantly, every time.
Escalation to a real person
Anything outside what the agent should handle is routed to your team with the full thread attached.
Shared inbox, same as every channel
Telegram conversations sit with your website chat, email, and social threads on one timeline.
Connect your Telegram bot
Create a token with BotFather, paste it in, and your community has a bot that answers from your real documentation.
Frequently asked questions
Message BotFather on Telegram and create a new bot. It issues a token immediately, and pasting that token into ChatFlo is the entire setup — the webhook is registered for you.
No. ChatFlo runs the bot for you. There is no server to provision, deploy, or keep online.
Telegram bots can be added to groups. Standard Telegram bot privacy rules apply, which control which messages your bot receives.
From the knowledge base you build — your website, help centre, or uploaded documents. The agent is grounded in that content rather than answering from general knowledge.