LINE integration
LINE support, automated
Connect a LINE Official Account and the AI agent answers your customers on the channel they use every day — in their own language.
What does the ChatFlo LINE integration do?
The ChatFlo LINE integration connects your LINE Official Account so the AI agent answers customer messages automatically, grounded in your own content and replying in the language the customer writes in. Routine product and order questions are resolved instantly, and anything else goes to your team with full context.
Setup
Connecting LINE takes three steps
- Step 1
Set up a LINE Official Account
Create the account in the LINE Developers console and enable the Messaging API for it.
- Step 2
Add your channel credentials
Paste your channel access token and channel secret into ChatFlo. That is the whole connection.
- Step 3
Train and set boundaries
Point the agent at your content and choose which conversations escalate to a human.
What you get
Support your customers on Asia's default messenger.
Once LINE is connected, the AI agent handles the routine work and your team picks up everything that needs a person.
Answers in the customer's language
The agent detects and replies in the language it is written to, which is essential across LINE's markets.
Round-the-clock replies
Messages get a real answer whenever they arrive, not when your team next opens the console.
Order questions in-thread
With Shopify connected, the agent looks up orders and answers tracking questions without a channel switch.
Unified inbox
LINE conversations sit alongside every other channel on one timeline your team can assign and audit.
Connect your LINE account
Add your channel token and secret, and start answering LINE customers automatically.
Frequently asked questions
A LINE Official Account with the Messaging API enabled. You then paste the channel access token and channel secret into ChatFlo from the LINE Developers console.
The agent detects the language a customer writes in and replies in it, so it works across LINE's main markets without separate configuration per language.
Yes. LINE conversations appear in the shared inbox with full history, and a teammate can take over at any point.
When your Shopify store is connected, the agent can answer order status and tracking questions inside the LINE conversation.
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