Linear integration
Bugs from chat, straight into Linear
When a conversation gets escalated, ChatFlo can open a Linear issue automatically — so customer-reported problems land in your backlog instead of a support thread.
What does the ChatFlo Linear integration do?
The ChatFlo Linear integration creates a Linear issue automatically when a conversation is escalated, carrying the customer's context with it. Problems reported in chat land in your engineering backlog as tracked work rather than staying buried in a support thread nobody revisits.
Setup
Connecting Linear takes three steps
- Step 1
Create a Linear API key
Generate a personal API key in your Linear settings and copy it.
- Step 2
Add the key and team
Paste the key into ChatFlo and choose which Linear team new issues should be filed under.
- Step 3
Let escalations flow
From then on, escalated conversations open an issue automatically with the context attached.
What you get
Turn escalations into tracked engineering work.
Once Linear is connected, the AI agent handles the routine work and your team picks up everything that needs a person.
Issues created on escalation
When a conversation is handed off, an issue is opened in your chosen Linear team without anyone copy-pasting.
Context travels with the issue
The customer's problem arrives described rather than as a one-line title an engineer has to chase.
Nothing lost in the inbox
Reported bugs become tracked work in the backlog instead of disappearing once the support thread is closed.
Encrypted credentials
Your Linear API key is stored encrypted rather than in plain text.
Connect Linear
Add an API key, pick a team, and let customer-reported problems reach your backlog on their own.
Frequently asked questions
When a conversation is escalated. That way your backlog fills with problems a human judged worth escalating, rather than with every routine question the agent already answered.
One you choose when connecting. You provide a Linear API key and select the team ID that new issues should be filed under.
Yes, it is stored encrypted rather than as plain text.
It fails quietly without interrupting the conversation. The customer's experience and the handoff to your team are never blocked by the Linear step.
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