WhatsApp integration
WhatsApp support without the headcount
Connect a WhatsApp number through Twilio and let the AI agent answer questions, chase order details, and escalate to your team — all in one thread.
What does the ChatFlo WhatsApp integration do?
The ChatFlo WhatsApp integration connects a WhatsApp number through Twilio so the AI agent can answer customer messages automatically in the app they already use. It resolves routine product and order questions in-thread, replies in the customer's language, and hands anything sensitive to your team with full history.
Setup
Connecting WhatsApp takes three steps
- Step 1
Connect your Twilio account
Add your Twilio credentials and choose the WhatsApp-enabled number you want ChatFlo to answer on.
- Step 2
Point the agent at your content
Train it on your site, product docs, and policies so replies are grounded in what your business actually offers.
- Step 3
Set escalation rules
Choose which conversations go to a human immediately and which the agent can close on its own.
What you get
Meet customers on the app they already use.
Once WhatsApp is connected, the AI agent handles the routine work and your team picks up everything that needs a person.
Instant replies, any hour
WhatsApp raises the expectation of a fast answer. The agent responds immediately instead of leaving a message sitting overnight.
Answers in the customer's language
The agent detects the language someone writes in and replies in it, which matters on a channel used worldwide.
Order lookups in-thread
With Shopify connected, tracking and fulfilment questions are answered from live store data without switching channels.
Clean handoff to your team
Escalations carry the whole conversation, so the customer never repeats themselves to a second person.
Put your WhatsApp number to work
Connect Twilio, train the agent on your content, and stop losing messages to an unmonitored inbox.
Frequently asked questions
Yes. ChatFlo delivers WhatsApp messages through Twilio, so you connect your Twilio credentials and a WhatsApp-enabled number from the dashboard.
It detects the language a customer writes in and answers in it automatically, which is usually essential on WhatsApp given where the traffic comes from.
Yes. WhatsApp threads appear alongside website chat, email, Instagram, and the rest on one timeline, so your team works from a single place.
The agent keeps answering. Anything it cannot resolve is queued for your team with the full conversation attached for the morning.