Facebook Messenger integration
Messenger support on autopilot
Connect your Facebook Page and the AI agent answers customer messages instantly, day or night, with your team one click away.
What does the ChatFlo Facebook Messenger integration do?
The ChatFlo Facebook Messenger integration connects your Page so the AI agent replies to customer messages automatically, using answers grounded in your own content. It covers product, pricing, and order questions around the clock, and routes anything it should not handle to your team's shared inbox.
Setup
Connecting Facebook Messenger takes three steps
- Step 1
Connect your Facebook Page
Authorise ChatFlo and pick the Page you want it to answer for. You need admin access to that Page.
- Step 2
Train the agent
Point it at your website and FAQs so replies reflect your real products, pricing, and policies.
- Step 3
Decide what escalates
Set the boundaries — routine questions handled automatically, everything else handed to a human.
What you get
Answer Page messages without watching the inbox.
Once Facebook Messenger is connected, the AI agent handles the routine work and your team picks up everything that needs a person.
Instant Page replies
Messenger surfaces your response time publicly. The agent answers immediately rather than letting messages age.
Product and pricing questions
Answered from your own catalogue and FAQs, so customers get accurate information without waiting for your team.
Order status when Shopify is connected
Tracking and fulfilment questions are resolved in the thread using live store data.
One timeline with every other channel
Messenger threads land in the same inbox as Instagram, WhatsApp, email, and website chat.
Connect your Facebook Page
Authorise the Page, train the agent, and stop letting Messenger enquiries sit unanswered.
Frequently asked questions
Admin access to the Facebook Page you want ChatFlo to answer for. You authorise the connection once from the dashboard.
Because the agent replies immediately rather than when someone next checks the inbox, response times improve — which is the metric Messenger displays publicly on your Page.
Yes, and most teams do. Instagram and Messenger are separate connections in ChatFlo but land in the same shared inbox.
Yes. Every Messenger thread appears in the shared inbox with full history, and anyone on your team can reply directly from there.
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