Instagram integration
Every Instagram DM, answered
Connect your Instagram professional account and let the AI agent reply to product questions, order chases, and comment follow-ups around the clock.
What does the ChatFlo Instagram integration do?
The ChatFlo Instagram integration connects your professional account so the AI agent answers DMs automatically — product questions, order chases, and pricing — 24 hours a day. Conversations land in the same shared inbox as your other channels, and anything the agent should not handle is routed to your team.
Setup
Connecting Instagram takes three steps
- Step 1
Connect your professional account
Authorise ChatFlo from the dashboard. You need an Instagram professional (business or creator) account linked to a Facebook Page.
- Step 2
Train the agent on your catalogue
Point it at your site, product pages, and FAQs so replies match your real range, pricing, and policies.
- Step 3
Choose what it answers alone
Let it handle routine questions and escalate anything sensitive — complaints, refunds, or bulk enquiries — to a human.
What you get
Turn DMs into a support channel that scales.
Once Instagram is connected, the AI agent handles the routine work and your team picks up everything that needs a person.
Replies while you sleep
DMs that arrive at 2am get a real answer at 2am, which matters when most of the audience browses outside your working hours.
Product and pricing questions
The agent answers from your catalogue and FAQs, so "how much", "do you ship here", and "is this in stock" stop eating your evenings.
Order status without leaving the DM
With Shopify connected, the agent looks up the buyer's order and answers the tracking question in the thread.
One inbox with your other channels
Instagram sits beside website chat, email, and WhatsApp on a single timeline your team can assign and annotate.
Automate your Instagram DMs
Connect your professional account and let the agent handle the repetitive questions your team keeps retyping.
Frequently asked questions
A professional account — business or creator — linked to a Facebook Page. Personal accounts cannot be connected because Instagram's messaging API does not support them.
The agent answers in your brand's tone from your own content. You set the persona and the boundaries, and anything outside them is handed to a person rather than guessed at.
Yes, when your Shopify store is also connected. The agent looks up the order and answers tracking and fulfilment questions in the same thread.
At any point. The conversation appears in the shared inbox with full history, and a teammate can reply directly from there.