Live Chat
Live chat that answers
before you can
Add a chat widget to your website with one script tag. An AI agent trained on your own content answers visitors instantly — at 2am, during a launch, on a bank holiday — and hands your team the conversations that need a person.
What is ChatFlo live chat?
ChatFlo live chat is a chat widget you add to your website with one script tag. An AI agent trained on your own content answers visitors instantly, day or night, and hands the conversation to your team — with the full thread attached — when it should. There is a free plan, and no credit card is required to start.
Chat that resolves
Everything a website chat widget should do
Most chat widgets are a form that emails you later. This one answers.
How to add live chat to your website
One script tag, pasted before the closing </body> tag. It loads asynchronously, so it stays out of your page’s critical path. That works anywhere you can add a script — WordPress, Webflow, Squarespace, Wix, or a custom build.
<script src="https://www.chatflo.app/chatflo.js" data-bot-id="YOUR_BOT_ID" async></script>Configure it
The widget bends to your site, not the other way round
Appearance, language, triggers, hours, and lead capture are all settings — no CSS, no deploy, no developer after the first paste.
Widget customization
A chat widget that looks like it was built for your site.
Learn moreMultilingual chat
One widget that answers in whatever language the visitor types.
Learn moreProactive messages
Start the conversation before the visitor decides to leave.
Learn moreBusiness hours
Set when a human is available — the agent covers the rest.
Learn morePre-chat form
Capture who you are talking to before the conversation starts.
Learn more
Put live chat on your site today
Paste one script tag, point the agent at your website, and it starts answering visitors on the free plan.
Frequently asked questions
Yes. The free plan covers one chatbot and 100 conversations a month, including the Instagram, Facebook and Messenger channels, with no credit card required. It is a real plan rather than a trial that expires — paid plans add more chatbots, more conversations, and more workflows.
Copy one script tag from the install screen and paste it before the closing body tag of your site. That is the whole installation — it works on any site where you can add a script, including WordPress, Webflow, Squarespace, and custom builds. Shopify stores can use the dedicated app instead.
Both, on one widget. The AI agent answers first, which is what makes round-the-clock coverage possible without staffing it. When a conversation needs a person, it escalates to your team in the shared inbox and a human takes over the same thread — the visitor does not start again or switch channel.
Only to paste the script tag, if you do not have access to your site's template yourself. Everything after that — appearance, welcome message, business hours, language handling, escalation rules — is a settings screen.
The widget loads asynchronously, so it does not block your page from rendering. It is added with an async script tag precisely so it stays out of the critical path.
Conversations live in the shared inbox, which works in a browser on any device. Your team picks up escalated threads there alongside WhatsApp, Instagram, Messenger, SMS, and Shopify conversations.
Whatever you point it at — your website, help docs, product pages, and uploaded files. It answers from that material and cites its sources, so answers reflect your actual policies rather than generic advice.