Live Chat · Proactive messages
Proactive chat messages that start the conversation
Trigger a message based on what a visitor is doing — the page they are on, how long they have been there — instead of waiting for them to find the launcher.
Can ChatFlo start a chat with a visitor automatically?
Yes. Proactive rules trigger a message based on visitor behaviour — which page they are on and how long they have been there — so the widget opens with a relevant prompt instead of waiting to be clicked. Rules are configured per chatbot from the proactive settings screen.
Why it matters
Start the conversation before the visitor decides to leave.
Most visitors never click the launcher
A closed bubble in the corner converts a small fraction of the people who had a question. Opening with a relevant line reaches the rest.
Relevance beats volume
A message tied to the page someone is actually reading — a pricing page, a returns policy, a specific product — lands very differently from a generic greeting on every page.
The agent handles the replies
Proactive messages are only useful if someone answers what comes back. The AI agent picks up the resulting conversation immediately, at any hour.
In the product
What you can trigger on
These map to real settings in your dashboard, not a roadmap.
Page rules
Target a specific page or path, so the pricing page and the returns page can open with different messages.
Time on page
Wait until someone has been reading long enough to have a real question, rather than interrupting on arrival.
Per-rule message
Each rule carries its own copy, so the prompt matches the context that triggered it.
Suggested questions
Pair a proactive message with prompt chips, so the visitor can start with one tap instead of composing a message.
Use this carefully
Proactive messages are easy to overdo, and an interruption on every page is worse than no widget at all — it trains visitors to dismiss the launcher on sight. Start with one or two rules on your highest-intent pages, watch whether the resulting conversations actually resolve, and add more only if they do.
Reach the visitors who never click
Add a rule to your highest-intent page and see how many conversations you were leaving on the table.
Frequently asked questions
It can, if you trigger on every page immediately. Used on a couple of high-intent pages with a sensible delay, it reads as helpful rather than intrusive. The honest test is whether the conversations it starts get resolved or dismissed — watch that before expanding.
Yes, that is the main use. Each rule targets a page or path and carries its own message, so your pricing page and your shipping policy can open with entirely different prompts.
The AI agent takes the conversation from there, grounded in your content, and escalates to your team if it cannot resolve it — the same path as any other conversation.
Yes, though the interruption cost is higher on a small screen. Consider longer delays or fewer rules for mobile traffic.
More live chat
The rest of the widget
Every one of these is a setting on the same widget — you are not buying them separately.
Widget customization
A chat widget that looks like it was built for your site.
Learn moreMultilingual chat
One widget that answers in whatever language the visitor types.
Learn moreBusiness hours
Set when a human is available — the agent covers the rest.
Learn morePre-chat form
Capture who you are talking to before the conversation starts.
Learn more