Chatflo vs Chatbase: Best AI Chatbot for E-commerce?
Chatflo vs Chatbase compared: message credits, pricing add-ons, Shopify integration, and team inbox. Find the right AI agent platform for your store.
ChatFlo
Chatflo skips the credit math. The AI handles unlimited store conversations — orders, returns, product questions — and everything that needs a human lands in a shared team inbox. Built Shopify-first, priced for merchants.
Chatbase
Chatbase is one of the most popular AI agent builders, with a slick builder, strong model choice, and API access. But pricing is credit-based (500 credits for $40/mo on Hobby), free-plan agents are deleted after 14 days of inactivity, extra agents cost $300/year each, and removing 'Powered by Chatbase' branding costs $1,188/year.
Feature comparison
| Feature | ChatFlo | Chatbase |
|---|---|---|
| AI trained on your website & files | ||
| No message credits / usage metering | ||
| Shopify-native order lookup | ||
| Shared team inbox | Standard plan ($150/mo) | |
| Multilingual support (auto-detect) | ||
| Proactive chat messages | ||
| Contact / lead management | ||
| No branding-removal fee | $1,188/yr add-on | |
| Agents kept on free plan | Deleted after 14 days | |
| API access | Standard plan | |
| Voice / telephony | Standard plan |
Pricing
| Plan | ChatFlo | Chatbase |
|---|---|---|
| Free / Starter | $0/mo | $0/mo (50 credits) |
| Growth | From $29/mo | $40/mo (500 credits) |
| Pro / Standard | From $79/mo | $150–$400/mo |
Why merchants switch to ChatFlo
- No message credits: peak-season traffic doesn't trigger $40-per-1,000-credit recharges
- No paid add-ons for basics: branding removal and extra bots are included, not $1,188/yr extras
- Shopify-native: order tracking and returns answered from live store data, not scraped pages
- Your free chatbot isn't deleted for inactivity
Our verdict
Chatbase is a polished general-purpose AI agent builder, but e-commerce stores pay for it in credits and add-ons: branding removal alone costs $1,188/year. Chatflo is purpose-built for stores — Shopify data, shared inbox, and unmetered AI conversations at a fraction of the cost.
Try ChatFlo free