NPS Score Calculator
Enter your promoter, passive, and detractor counts to calculate your Net Promoter Score and see the breakdown.
Your NPS
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How does the NPS Score Calculator work?
Enter the number of promoters (9–10), passives (7–8), and detractors (0–6).
The calculator computes your NPS instantly using the standard formula.
See the percentage breakdown of each group.
Track the score over time to measure changes in customer loyalty.
Improve the score, not just measure it — with ChatFlo
NPS tells you where you stand. ChatFlo helps you raise it by resolving the issues that create detractors.
Fewer detractors from slow support
ChatFlo answers customers instantly, removing the wait times that drag scores down.
More promoters from great experiences
Fast, accurate help turns satisfied customers into advocates.
Catch issues early
Surface the recurring complaints behind low scores before they spread.
Consistent service at scale
Deliver the same quality help to every customer, 24/7.
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FAQ
NPS = % of promoters − % of detractors. Promoters score 9–10, passives 7–8, and detractors 0–6. The result ranges from −100 to +100.
It varies by industry, but above 0 is decent, above 30 is good, and above 70 is excellent. Compare against your own trend and industry benchmarks.
Passives (7–8) are excluded from the subtraction by design; they're satisfied but unenthusiastic and neither boost nor hurt the core score.
Yes, it's free and runs entirely in your browser — no data leaves your device.
Many teams measure quarterly for a relationship score, or after key interactions for a transactional one. Consistency matters more than frequency.
By resolving questions instantly and consistently 24/7, ChatFlo reduces the slow, frustrating support experiences that create detractors.